Unfinished repair
mscs75
Newbie

We have an unfinished repair (re-buried FIOS cable that needs to be connected), which is being ignored. A temporary line was put in last fall and is still connected and laying across our lawn.

We went through the proper channels to have the line reburied and connected, called the repair number to schedule having the work completed. Three times we were given appt's for repair, each time no one showed, no one called. The fourth time a line was put in but not connected. Promised to return next day, weeks have passed.

Have called Verizon at least eight times and have been assured that the situation would be dealt with, with no results.  There seems to be a disconnect between the representatives on the phone and the local repair supervisor, who is not responding, with no explanation.

Have been Verizon customers for years, don't understand or appreciate this treatment. 

Have been getting offers from Spectrum, which is looking like an appealing option.

Any suggestions?

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Re: Unfinished repair
LawrenceC
Moderator Emeritus

Hi mscs75,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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