Unsafe utility box

We have a metal mangled Verizon utility box on our property. I have reported it numerous times. Most recent report - promised Someone would be out yesterday to resolve the issue. The way it’s mangled is on a slope pointed directly at eye level of the side walk and as my child was riding her scooter on the sidewalk fell and injured herself. I do not have a Verizon account and it has seemed impossible to get ahold of some one without Verizon ending the call. How can I get this resolved - my polite requests have not been heard. 

Re: Unsafe utility box
Moderator Emeritus

Hi Jjjjjjjj,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.