Hello,
I contacted the Verizon Utility Easement Department in April 2023 to remove an unused telephone pole on my property. They confirmed receipt and provided me the following job number - VZ job # 1A6L4PR, NJUNS=5559302, with an estimated completion date of 60-90 days on April 18, 2023.
However, it's been almost four months now, and I have been waiting to receive updates on the status of this job, as everyone in the department has stopped responding to my emails and calls.
Can I escalate this so I can receive an update? The lack of communication and transparency is highly frustrating, and my home renovations have been delayed.
Hi @dims_ai
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
