Upgrading DVR

First let me say that I think Verizon is awful. Shamefully so. I have spent an hour trying to figure out how to upgrade my DVR on the website and have been unable to do so. So I tried to call...good luck with that. Eventually I got a recording...and the line dropped. Verizon is seriously disgraceful. How can they be allowed to buy Yahoo. Talk about the melding of two garbage cans. I spend hundreds of dollars on Verizon each month and am utterly unable to use their website or get any service...and I want to spend more money with them! First time I have come across a company that does not want my dollars. All I want to do is upgrade my DVR...utterly impossible to do so. Help...please...

Re: Upgrading DVR
Community Leader
Community Leader

I've never had an issue.

So you log into your account.

Under my services, you can change equipment.

You can add or remove equipment and services.