VERIZON CONNECTIONS DISCOUNT

[NOTSATISFIED11]

Could not be more dissatisfied.  I qualify for the discount, however, cannot fill out the form and there is not one single person employed at Verizon who can assist.  It's very misleading and unscrupulous to offer a discount knowing the customer cannot actually get the discount.  I'm four days into this problem with no resolution in sight.  The fact that the Verizon Connection site is managed by a third party is a further disgrace.  There's no one there to talk to.  What a scam Verizon has going.  As I write, I am calling once again knowing full well there will be no resolution.  I'm on hold for a rep, going on 22 minutes, another disgrace.  I will be writing a presidential complaint as soon as I'm done with this post.

[CRobGauth]

Are you talking about the discount verification form?

I just filled it out no problem.
Are you getting an error?

If so, what is the error?

[NOTSATISFIED11]

No error message.

I just filed a complaint with the Executive CEO.

This is a ridiculoushttp://www.verizon.com/about/our-company/executive-bios

[terryc121]

Apparently you have to be a Verizon employee to get the Veterans discount because there is no other way to login.

[regiej192]

I would like to receive my receive verizon connection discount

[CRobGauth]

This is a peer to peer support forum.

Have you followed the process to sign up and get the discount?

[bubbagump1]

i have been trying for two weeks, no one at verizon knows how to assist - i/my company qualifies, i dont have a company email address - it says to send paystub blanked out - but they dont know where to send it to - they dont know how we can upload it.  

[kh-gary]

This issue has been escalated to a Verizon agent.

[bubbagump1]

me too , verizon employees do not know how to help get it tho.

[bubbagump1]

two weeks, four hours on hold/disconnected etc - verizon telling me verizon.com/connections to get the discount. in a chat on that site - for help - said they would have someone contact me to tell me where to send/fax my paystub; no one calls - no one on phone knows how to apply discount - where to send stub, no one>  really???  sad sad sad - i just reupped my contract for another 2 - i dont think so.....my company/i quality for this 10$ discount - but no one knows how to help you.  disgrace!

[sadkitty]

I am equally dissatisfied! I have applied several times for a city/ govt. employee discount and the website sends you around in circles! Everyone I have spoken to at  Verizon says they are unable to help me !  There is nothing they can do! How ridiculous! I wasted hours trying to apply for this discount! Very deceptive and dishonest!

[LawrenceC]

Hi sadkitty,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[roccobelliro]

Would like the Military Discount. I was in the Service from 1962 to 1966, how do i go about it to get the 10 dollar discount?

[jonjones1]

Unfortunately the Verizon connections web portal is for getting initial service. Not service after the fact. It does not work as Verizon wireless where you can get a 15% discount at anytime with proof of military service and 25% off accessories.

on the wireless side certain organizations and government employees can get a varied discount with submitted proof, and being established at Verizon wireless.

verizon connections does not discount after the fact. It would cost them millions and profits are what they care about. And face it Verizon doesn’t have to give discounts.

i don’t think cable companies give veterans or organization discounts.

[LawrenceC]

Please see the following for information about Veterans discounts:

https://www.verizon.com/info/fios-military-discounts/

[jonjones1]

https://www.verizon.com/info/fios-military-discounts/

It is exactly as I stated in my reply. It is when you select service that the discounts kick in. And you must check eligibility prior to placing the order.

[LawrenceC]

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@jonjones wrote:

https://www.verizon.com/info/fios-military-discounts/

It is exactly as I stated in my reply. It is when you select service that the discounts kick in. And you must check eligibility prior to placing the order.

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"Apply today to see if you qualify for these offers, which are available for both new and existing Verizon customers."

[jonjones1]

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@LawrenceC wrote:

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@jonjones wrote:

https://www.verizon.com/info/fios-military-discounts/

It is exactly as I stated in my reply. It is when you select service that the discounts kick in. And you must check eligibility prior to placing the order.

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"Apply today to see if you qualify for these offers, which are available for both new and existing Verizon customers."

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Yep if you click it, the page just says loading. Forever. Then server not responding message. I can snap a screen shot if you like.

like most offers Verizon offers. Not accessible and you still need a triple or double play in order to get the discount. No mention of internet only, or phone only or tv only.

[jonjones1]

You must have qualified service or change service.

This link sends you to enter your work email or employer name.

It does not mention any “military options “ just qualified employers.

like I said a non discount and hoop jumping. It was easier to get on Verizon wireless.

[BluSerene1]

I have tried several times to sign up for the MD state government discount through the website.  But when the link is sent to my work email, that link simply sends me back to my account page.  Verizon customer service is unable to assist and tried to connect me to Verizon Connections, but no one answered after 25 minutes.  It seems that something is either wrong with the website, or that the wrong link is sent to sign up for the program.  This is extremely frustrating, as I've been trying to sign up since Friday and the discount is the only thing that makes it worthwhile to switch from my current provider.

[LawrenceC]

Hi BluSerene,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.