VERIZON ESCALATION SUPPORT
moalam28
Enthusiast - Level 1

Hello,

Does anyone know of anyway to get in touch with an Escalation support either by phone or email for VZ Fios account support?  

I made a request 3 weeks ago and not only did rep not complete the request not did she follow up with it.  I reached out again and it's always some type of run around and how are we suppose to get assistance with this stuff?  

I like the VZ service but, the customer service is absolutely horrendous. 

Re: VERIZON ESCALATION SUPPORT
LawrenceC
Moderator Emeritus

Hi moalam28,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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