Verizon $50 gift card not redeemable - is this bad business practices?!

[Tbot2]

As a new customer to Verizon, I was promised a $50 gift card after x months. I received an email verifying that the time is now and went to the web site to claim the card, as directly; however, when I click on the "Redeem" box, it simply reloads the page. The chat function does not address anything other than robotic responses to general questions. Help needed!

[LawrenceC]

Hi Tbot,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.