Verizon Cart Issues

So, I got a nifty Verizon $100 gift card for signing up for FIOS.  I logged into my Verizon account and found some earbuds for $99 that I decided to buy.  After multiple 503 errors, I was able to add the earbuds to my cart.  I checked and was already logged in.  

When clicking checkout, I am prompted to login again.  I successfully login & am repeatedly prompted to login.  I am not able to proceed past this "login loop."  Chat appears to be stalled - have been waiting for someone to help there for over 1 hour.  Help?

Re: Verizon Cart Issues

Hi ToddJoseph,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.