Verizon Customer Service
PhillyPhan1979

Does anyone else find it annoying that Verizon's "call you" feature connects you to the same automated line that you could call yourself? 

If you want to provide customer service at least have the decency to have your actual service representative call your customers. As if they'd be able to understand a word of what the rep said anyway.

For what we pay for service charges you would think that they could afford to serve us.

0 Likes
2 Replies
CRobGauth
Community Leader
Community Leader

I have found twitter support to be quite helpful.

Pretty responsive. @verizonsupport

0 Likes
jonjones1
Legend

To get an American English speaking agent it’s best to call between 8 AM till 5 PM EDT

which normally gets me to a rep in Virginia or Carolina etc. 

any calls after regular hours gets off shore support. Totally useless. However the twitter suggestion as well as here https://www.dslreports.com/forum/vzdirect

can get better assistance.

0 Likes