Verizon Fios Compensation: inconsistent Internet, Landline & TV, poor service !

Dear Fios,

I’ve always trusted Verizon for the best Internet, Phone and TV services, and I have been a longtime customer. Yet, after recently relocating, I’ve lost my trust and good faith in your services. The first technician that had come to set up everything left without setting up my TV, and refused to take my old equipment away. I had to then contact Verizon to fix my TV and get rid of my old equipment that I was still being charged for- needless to say, the wait time was horrific, and I was transferred from department after department after department, and no one seem to be holding any accountability or show care for my situation at all. A technician ended up coming to solve my TV issue... but then, a couple days later, my landline stopped working. I went through the same excruciating process of phone calls and ridiculous wait times ( I tried to schedule a call multiple times, and waited with hope, but no one ever calls me back. You always have to call them and wait on the line.) A technician finally came today to try and fix my landline. When he couldn’t, he blamed it on the ONT and said it was “old”, so he replaced it with a new one. The landline and was up and running Again. 

But then, an hour after he left, the landline stopped working again, on top of that, both the TV and Internet was down! I now have no services working at all, and I have been calling Verizon services for hours on end now. When I tried contacting a chat agent, he said he was only potentially able to provide me with credit for the amount of time the services was down. How uncaring and unthoughtful on Verizon’s end! It’s not merely about the time that the service was down... it’s about the trust, the reliance of my business on your services, and my kid’s education and online school! Given this current period of time, when I can’t physically be in office, the online technology is more crucial than ever. Not only have I been unable to hold any online meetings, I can now no longer contact my international clients, or call my family when July 4th is tomorrow! My kid’s can’t have their online classes as well.

This has been a nightmare, and we really need compensation for this horrible experience, beyond just “credit”. This has affected our lives financially and emotionally, and I am so extremely tired of having to listen to Verizon’s phone music. Please give us the compensation we need; please let us still believe in Verizon’s services! 

Re: Verizon Fios Compensation: inconsistent Internet, Landline & TV, poor service !
Moderator Emeritus

Hi tribaleader,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.