Verizon Fios Rate increase w/o prior notification

[mtardiff1]

A week ago I was sent notification that I would be receiving a bill credit for some sports fees that they are refunding.  Then my bill came and it was $9 higher.  After digging in I saw they did credit me a whopping $1.13 but at the same time they quietly increased the cost of my TV/internet bundle by $9 without ANY PRIOR WARNING!!!   I'm sorry but I didn't think that was allowed by anyone, ever, that is running a reputable business.  I need an explanation by someone from Verizon for  how they can get away with this. 

[mtardiff1]

I stand corrected.  On page 4 in teeny tiny print 4 months ago they noted a rate increase.  They noted it once on that one bill 4 months earlier and never again.    They were happy to EMAIL a notification about my $1.13 credit but a $9 rate increase that will last a lifetime, not so much.   This is absolutely pathetic.    When I called I had a rude Customer service person that said there was nothing I could do about it.   No other plans existed that could get me to my original rate.   Why do I stick with Verizon?  

[gs0b · Accepted solution]

Note you won't get an explanation from Verizon here.  This is a peer-to-peer forum.  If you want a comment from Verizon, contact them using phone, chat or social media support (tweet @verizonsupport or post on their facebook page.)

If you're not on a contract, prices can change at any time.  That's why it's important to watch the bill, which it appears you've been doing.  I've personally experienced TV rate increases without a four month notification.

Like any service, you can shop around if you don't like the prices.  There are many options for video entertainment these days.  Shop around.

[Marklayne23]

I've been on their mix and match plan for a while now. When I let them sign me up off my previous plan the representative assured me my price would never change as long as I didn't make any changes to my plan.  I must have asked that rep 4 times, 4 different ways, for assurances that it wouldn't change, how could I be sure of that if there is no contract.

Within a few months it went up for the first time.  It just went up for the third time on my current bill. The first two times I dealt with unhelpful customer support who assured me I couldn't have been told what I thought I was told, even though I still had the chat transcript saved>

This time, with another $7/month increase, the rep I chatted with tried to sign me up for a 4 year plan that cost another couple of dollars a month more than the rate increase I'm already facing.