Verizon Fios wire damaged my home

Verizon came out to my home last year to repair a low hanging Fios wire that detached from my home.  They re-installed the wire at the same height and when I arrived home today, something (I’m assuming a truck) had struck the wire causing it to forcefully detach from my home.  This caused damage to both my roof and siding.  Can someone please contact me about this? Customer support has been zero help whatsoever.

Re: Verizon Fios wire damaged my home
Moderator Emeritus

Hi JenniferM1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.