Verizon Fios wire damaged my home

Verizon tech removed old landline wire attached to my roof and siding was affecting the integrity of my roof   Tech removed it today but it left shingle damage and a hole had been cut out of the siding. Please advise in order to file a damage claim. I have photos of before, during and after the removal. Thanks 

Re: Verizon Fios wire damaged my home
Moderator Emeritus

Hi @Suzannemx5 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.