Verizon Gift Card Redemption System Issue

I've had this problem continue for weeks. Called Verizon support and they tell me it should be working. It's clearly not.

My Verizon Home account shows a $200 gift card ready to redeem. I click it and it takes me to a page to register now. Then I get this message, "Our apologies. Due to a system issue, your registration was not successful. "

I've tried using different browsers, cleared cache, and using incognito mode to make sure cookies aren't stored. No luck, please help.

1 Reply
Moderator Emeritus

Hi Oonie,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.