I have a VZ FIOS service, live in NJ. My electric utility company installed a new utility pole and need Verizon to come out and remove the old pole as well as move the service, not getting anywhere with the digital assistance madness. Is there a number for local Verizon franchise in state of New Jersey who can help?
Hi amp512,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
I have done 3 chat sessions in last 4 days and was promised a callback but nothing yet, I have a ticket number for my existing FIOS service since summer of 2017. I need VZ to move my service from overhead to underground cabling, my contractor is doing trenching, new conduit install for Verizon (and cable service) and backfilling, just need VZ to either run the fiber or tell me what fiber to buy and have my contractor run it and then VZ will have to terminate the fiber.
Please check your private messages for correspondence from Verizon Support.
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