Verizon Not Receiving My Payment

Pay my bill online + on time, get conformation # + "Thank you for your payment" e-mail. It is deducted from my credit card but does not register in my account. This has been going on for several months. I've called several times, spent hours on the phone with rep's, Verizon has my phone # wrong in my e-mail conformation page & still no

resolution. Please help. Just got off the phone with a rep for about the 6th time. He said it will be resolved. As the rep's have said in the past. PLEASE HELP!
Re: Verizon Not Receiving My Payment
Moderator Emeritus

Hi gregandsharon,

Sorry you are having difficulty with your payments. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.