Verizon Promotional Gift Card(s)

After signing up for Fios back in December I had on my home offers page that I would be able to redeem a $200 and a $150 Verizon Gift Card on 2/8/23.  On 2/8/23 it was still listed in my "Pending" offers and then on 2/9/23 both just simply disappeared. I signed up for Fios partially because of the offers.  If  someone could please point me in the direction of somebody that can help get this resolved that would be great.

Re: Verizon Promotional Gift Card(s)

Hi [shep158,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.