Verizon Website Errors

[Suzanne7777]

What is wrong with the Verizon website? Every time I attempt to go to the Verizon FIOS Central website, the following happens:

1.  It takes a really long time to get to the website—a totally unbelieveable amount of time.  It reminds me of the internet in 1999—why can’t a communication and technology company have a 21st century website?

2.  I have to log in every time I go to the website to program my dvr or check the listings, even though I am supposed to have already been logged in for two weeks.

3.  I always get an error message the first time I go to the website—a box with a server error.  Then, if I proceed after the box disappears, and click on listings, I get an error on the listings page that says “cannot access the information at this time—please try again later”.  So I immediately open a new tab in the browser, repeat the same steps (though I do not have to sign in again) and this time I receive no error message and the listings appear.  This happens every single time I go to the FIOs Central page.  It is incredibly annoying to have to try to get to the listings and have it be a five-step process.

I would think a company such as Verizon would be embarrassed to have a website representing them so very incompetently.    If Verizon has actually paid people to design the website so poorly, it appears that they were ripped off. 

These issues have been going on ever since the website was re-designed to make it better and just made it ten times worse.  Maybe Verizon should consider hiring web developers who are more competent?

[topdog]

We have two computers and have not had that experience on either one of them!!

[djamma]

I'm having a similar issue. I'm able to get into the website but many of the links are not working. I get the following message: "Bad Request - Your browser sent a query this server could not understand." 

Also when I try to login to my router and enter the password, it autofills multiple key strokes. I can't even paste in the right password. 

I'm fairly new to FIOS and have not had any experience with the phone tech support. Is it as bad as I've read?

[Justin46]

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@Suzanne7777 wrote:

What is wrong with the Verizon website? Every time I attempt to go to the Verizon FIOS Central website, the following happens:

1.  It takes a really long time to get to the website—a totally unbelieveable amount of time.  It reminds me of the internet in 1999—why can’t a communication and technology company have a 21st century website?

2.  I have to log in every time I go to the website to program my dvr or check the listings, even though I am supposed to have already been logged in for two weeks.

3.  I always get an error message the first time I go to the website—a box with a server error.  Then, if I proceed after the box disappears, and click on listings, I get an error on the listings page that says “cannot access the information at this time—please try again later”.  So I immediately open a new tab in the browser, repeat the same steps (though I do not have to sign in again) and this time I receive no error message and the listings appear.  This happens every single time I go to the FIOs Central page.  It is incredibly annoying to have to try to get to the listings and have it be a five-step process.

I would think a company such as Verizon would be embarrassed to have a website representing them so very incompetently.    If Verizon has actually paid people to design the website so poorly, it appears that they were ripped off. 

These issues have been going on ever since the website was re-designed to make it better and just made it ten times worse.  Maybe Verizon should consider hiring web developers who are more competent?

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1) While I agree that Verizon's websites in general are slow, I do not ever experience a "totally unbelieveable amount of time." For me it typically takes between 3 and 5 seconds to fully get the page, slow but semi-tolerable (but then again, I do not go to that site that often, why would I, the only reason I would go is to pay my bill, and that is once a month). What address are you using? I use https://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx to get to My Verizon.

2) I believe the most common reason for this is that you are clearing, or at least not saving, your Verizon cookies. There is one cookie in particular, VOL1RememberMe, that gets set with an expiration date exactly two weeks in the future when you choose the two week login option. I suggest you look and see what browser settings you are using, or maybe an add-on setting, that controls cookie management . There are potentially other causes I think, but I believe this is the most common cause.

3) What error message? What browser? Why go to FiOS Central, go to My Verizon, I think it will work better. If you just want to go to the listings, why not use this address: https://www22.verizon.com/fiostv/web/members/TVListings.aspx? Yes, i get that server error, but after that I usually get the channels, sometimes an error that says my request cannot be completed, but if I close the tab and do it again, it always works. I agree that Verizon needs to fix this, but it only takes 3 clicks to get the listings (not that I use them that much).

I am not defending Verizon here, they most certainly have website issues tha need to be fixed, but for now, if we want to use their sites, the best we can do is try to find ways to minimize the problems we experience.

Hope this helps at least a little bit.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[Justin46]

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@djamma wrote:

I'm having a similar issue. I'm able to get into the website but many of the links are not working. I get the following message: "Bad Request - Your browser sent a query this server could not understand." 

Also when I try to login to my router and enter the password, it autofills multiple key strokes. I can't even paste in the right password. 

I'm fairly new to FIOS and have not had any experience with the phone tech support. Is it as bad as I've read?

---

I occasionally see the "Bad Request" message, have for months, I have no idea why. If I close the browser and restart it, frequently it will work the next time, but not always. I tried my best several months ago to get Verizon to fix the problem. I suggested they add some additional code to further identify the error so that when we reported it we could give them more details, they said they could not reproduce the problem and would not do anything. Frustrating.....

Regarding the router password entry, that is a "security" feature of the router, it just adds extra "*" characters in the field, it is really accepting your password as you type it. And I don't understand your comment about not being able to paste, I have tested that multiple times and it works for me. In fact, I use a password manage, KeePass, and I have it set to paste the IP address of the router into the browser, wait a couple of seconds, then paste the user name and password, and it works perfectly every time. Are you sure you are entering the correct password? I bet you aren't. What router do you have (brand and model)?

You will see a large number of complaints about tech support here. Keep in mind that what you are seeing, maybe 10 or 20 or 30 or 40 or 50 or so a day,, is miniscule compared to the 4+ million FiOS users and I have no idea how many DSL and phone users. Remember too, people are always quicker to complain than praise, so pretty much all you see are complaints. And yes, sometimes the wait times can be long (although in 7+ years of FiOS service I don't think I have ever waited longer than maybe 15 minutes), and sometimes you will reach a rep who doesn't understand the issue or doesn't want to help (happens with all tech support sites, not just Verizon). My suggestion is to just hang up, wait a while, and try again. But really, my suggestion is to come here first for any technical issue (not really for billing or ordering, as this site is customers helping other customers and it is unlikely we can help with those issues), and only if no one here can help, try the phone (and if more people would do that, the phone wait times would go down).

Hope this helps.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[iluvink]

I have to agree.  Everytime Verizon "improves" it's web site, it only gets more confusing, and difficult to navigate.  It always that they are trying to cram too much into a single page/link. Just my opinion.