I had been with Verizon for long time, before Internet and Cell Phones. First with Land Line and later with DSL services. This year they misled me to change to Fios because they said that DSL was going to be abandoned (Actually they still offer DSL). On April, I signed up for a bundle of TV and Internet. In the next month I received, from Verizon, a Modem that I did not ordered. I call customer support and I was able to have them to take it back and got a refund, not without hassle.
On August, the bill showed $76.67 more than I had agreed to pay monthly. I called customer support and the person told me that my discounts had been eliminated and he did not know why. He told me that someone was going to look into it and I would get a call with the answer. I never got a call and I called two weeks later. The person told me that the issue was not resolved yet and no to worry about the bill in the meantime. However I paid what I was supposed to pay monthly on the original agreement. Next thing I know Verizon suspended my service and later on they disconnected it altogether. It remains a balance of $215.00 which, I would pay gladly to see them go away, but I do not think is fair that loyal customers are treated this way.
Anyone has any advice on how to get to arbitration I think these companies are well protected against litigations.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.