Verizon discontinued my account after misunderstanding!

We called Verizon this morning about a cancellation fee on an old account, and apparently they grossly misunderstood because they cancelled our new service. We called back immediately, but were told we had no choice but to put in a new order. We were assured that they could activate the new service using our existing equipment, and that we would have service by the end of the day. It's been 9 hours and we are still without service, and have not received a promised call-back.

Re: Verizon discontinued my account after misunderstanding!
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.