Verizon gift card link broken

I can't redeem my gift cards. I was told it would be mailed to me and that I should receive it in max 45 days, its been over 60 days now and I can't seem to speak to anyone about this either since I keep being sent to other places or the phones are always busy. 

Re: Verizon gift card link broken

Hi johannajurgens,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.