Verizon iPhone sales/upgrade issue (problem and solution)
Acutus
Enthusiast - Level 1

Problem:

I spent 2.5 hours at a Verizon booth attempting to upgrade my iPhone. The Verizon system would get to a certain step and stop. This happened several times at several different terminals. The salesperson enlisted the help of Verizon's “Back Office” to no avail. The salesperson finally gave up.
Solution:
Several years ago after the Equifax data breach, I froze my credit report and therefore the Verizon purchase system could not proceed.  
 
Hopefully, this information will be helpful to others. 
0 Likes
Reply
1 Solution
dslr595148
Community Leader
Community Leader

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

View solution in original post

1 Reply
dslr595148
Community Leader
Community Leader

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.