Verizon iPhone sales/upgrade issue (problem and solution)

[Acutus]

Problem:

I spent 2.5 hours at a Verizon booth attempting to upgrade my iPhone. The Verizon system would get to a certain step and stop. This happened several times at several different terminals. The salesperson enlisted the help of Verizon's “Back Office” to no avail. The salesperson finally gave up.

Solution:

Several years ago after the Equifax data breach, I froze my credit report and therefore the Verizon purchase system could not proceed.  

Hopefully, this information will be helpful to others. 

[dslr595148 · Accepted solution]

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