I have been a loyal Fios customer for nearly 6 years. All of the sudden, my bill nearly doubled without warning. I called customer service and they said unless I get a new contract there is nothing they can do about my bill unless I would like less channels. I nearly have the rock bottom package as it is! I know there is plenty they can do to adjust my bill but they wont. I have had other providers in my area and I got a whole lot more for a LOT less. I will be fair and say that the fios internet is faster though, but I havent used a different service for 5 years. Needless to say I am leaving. I'm sure others out there have experienced this robbery committed by Verizon. I'm grateful there are other options out there.
Most if not all providers will charge a lot more when you are not under contract.
and you will get a better deal as a new customer vs existing.
be careful when you sign up.
most have 1 year teaser rates with a 2 year contract.