Verizon is lying to me to pay for HBO

Recently I was checking the channel lineup for my FIOS in the NYC area and I realized that I should have HBO/Showtime for the Extreme Package I have right now. Unfortunately when I asked them I was transferred 9 different times. Apparently Verizon can't seem to understand my question. Even when I flat out show them the link that I should have HBO/Showtime they still say that I have to pay for it. After arguing for over 2 hours they tell me that they'll call me tomorrow for a response. TWO days later I get a call saying that there was an error in the channel lineup for those living in NYC and I shouldn't have HBO/Showtime. Yet now I'm looking at the channel lineup and the same things shows, that I should have these channels. I feel that Verizon is scamming me so I would have to pay for these channels when I should have them for free.

Re: Verizon is lying to me to pay for HBO
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Verizon is lying to me to pay for HBO
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.