I understand that is a pandemic and Verizon has to ensure the safety of their employees. However, I did not read that they are sacrificing customer service in order to do so. I recently became aware that I have a really, really, old verizon internet connection equipment, 50 Mbps, that I am embarrassed to say that I pay a considerable amount . I spent 4 hours this past Monday morning trying to discuss my options to improve my service as my children are homeschooling and I am working from home and the internet is pretty much non-existent. I have been hung up on, I have been promised callbacks, etc... Nothing. I have been and remain to be respectful even though I am being disrespected. I just want to talk to someone about my options. I forgot to mention, I pay for 50 Mbps, but my average speed is 1.8 Mbps. All Verizon is interested in is locking me into a contract, once they figured out that my connections are so old that I can't be upgraded at this time because technicians aren't being sent out is when I was hung up on, promised callbacks , etc.. I am a loyal customer that has been with the company for over 10 years- with Verizon wireless even longer. Maybe they could offer suggestions to help me. Maybe they can stop overcharging me for 50 Mbps of which I receive less than 5% of that speed. I see Xfinity is offering a self installation kit at this time for internet service. Is Verizon planning to roll out anything similar ? Can someone please call me to help me discuss options? I even requested a call back from tech support hoping that they could offer some suggestions as I need to work and my children need a reliable connection for school.
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