I ordered in July for an end of July installation. When I learned a few days later that Verizon competitors were cheaper for essentially the same speed and did not charge activation (we do not need to debate the technology here), I called. They offered to waive the installation and also to give me $15.00 additional per month for 24 months.
When my first bill came, neither were there. I complained, and the person in August fixed the activation and told me I had to wait to next cycle for the 15/month.
Now it's time for the next cycle, and they won't honor the credit. They claim it's nowhere in the notes. It was in August!!! Now it's gone. When I talk or chat, it's Verizon's policy to argue with customers instead of finding a resolution.
Be warned.... I would not have signed up and would drop in a heartbeat if I did not have a contract...
Note I called and everyone argued with me. They could cite everything in notes from August on, but of course, in July, the notes were not there. In august, their CS person cited the notes from July and applied one of the 2 credits.
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