My FIOS bundle expired in March. I understood both from online statements and from talking with Verizon support that my services would continue on a month to month basis. I was happy with this while I look at whether I will continue with FIOS, purchase a new bundle or go elsewhere.
I find today that when looking at my account that Verizon have instigated a new contract for 12 months with an enforced ETF fee!! How can a company a) Instigate a new contract without my agreeement or notification? b) Change the terms of an existing agreement (i.e month to month) without notifying me first?
The enforced contract with ETF seems to me to be a legal form of theft - though how Verizon can mandate this practice is beyond me. If you are in the same situation - i.e. month to month - check your accout.
It looks now as though now I am being forced to continue with Verizon, purchase with a new 2 year contract or leave and pay a (to me) wholly unfair termination fee.
call the business office. Verizon reps will resolve this for you.
Start a new topic or ask questions in the open forum.
