Verizon placed order for a service w/o my permission and now can't cancel it.
senatedon
Enthusiast - Level 2
Called VZ because I get the message that the screen "We're sorry, we are unable to continue your order at this time. Please try again later or contact your local Verizon office for assistance. Please" when I attempt to get any information on my services.

I was passed from one person to the next without a resolution and then an hour later I received an email from VZ thanking me for ordering Verizon Internet Security Suite for $16.99 per month.

I called VZ again and was tossed around to VZ customer service, then wash bumped to the "elite team" and no one can cancel this service that I did not order.

I was told that the order was made by the rep that I spoke with at 9:33 p.m. this evening. She should be reprimanded. This is outrageous.

I called VZ this evening because I couldn't even view detailed information on my services let alone order Quantum without getting the error message that I referenced above, and then a VZ rep saddles me with even more charges on a product I never requested. Now it can't be cancelled?!

What is going on with this company? Why can't this be resolved?
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Re: Verizon placed order for a service w/o my permission and now can't cancel it.
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Please contact the Verizon Local Business Office
senatedon
Enthusiast - Level 2

Verizon has punted me around for months on this issue.

I have been assured on multiple times that Web Development would be receiving a ticket for this issue. I have yet to receive a ticket number for this issue.

VZ rep after VZ rep tells me that there is no telephone number for Web Development. Does this group exist?

Why can't VZ acknowledge that this issue is occuring and fix it. I continue to get this screen when I attempt to view any of my services or add/change services:

Please contact the Verizon Local Business Office

We're sorry, we are unable to continue your order at this time.

Please try again later or contact your local Verizon office for assistance. 1 800 - VERIZON (1 800 - 837 - 4966)

You may also visit Contact Us to Chat Live, email us and view additional contact information.

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Re: Please contact the Verizon Local Business Office
LawrenceC
Moderator Emeritus

Hi senatedon,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

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