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When I read about Verizon agreeing to sell it's "wireline" customers, service, and equipment in California, Texas, and Florida to Frontier I took that to mean they were selling their copper wire services only. But apparently this is not the case. This WSJ article says the sale includes FIOS as well:
http://www.wsj.com/articles/verizon-to-sell-certain-wireline-assets-for-10-billion-1423171649
In today's LA Times Fontier had a full page ad saying they were looking forward to expanding their network by absorbing all Verizon accounts (phone, TV, Internet, FIOS) in these 3 states.
So how is this going to work? Will Frontier take over the Verizon servers that provide our service? Will we have to se up all new billing accounts? What about VOD service? The whole thing seems rather mysterious.
There are several postings about bad problems in previous Frontier takeovers:
As of right now I do not have a very good feeling about this. Fortunately I live in an area where there is an alternative provider (Cox) but I know most people won't have this luxury.
Solved! Go to Correct Answer
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@bbinnard wrote:As of right now I do not have a very good feeling about this. Fortunately I live in an area where there is an alternative provider (Cox) but I know most people won't have this luxury.
Huh? Most people on FIOS do have a cable option.
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@bbinnard wrote:As of right now I do not have a very good feeling about this. Fortunately I live in an area where there is an alternative provider (Cox) but I know most people won't have this luxury.
Huh? Most people on FIOS do have a cable option.
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One word - - ROKU
Verizon needs to hear about how this is being handled.
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This is not the first time Verizon has found ythus.
Pretty sure they have paid lawyers a lot of money to make sure they are everything under the terms of their contract.
Surprised too hear you haven't been contacted before now.
Other people have stated they have been and already working to sign up frontier accounts.
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I just received a letter from Frontier Communications indicating that beginning in March 2016, they will be taking over the wired home telephone service in my area (Tampa, Florida).
Since Verizon has established extensive bundling of services (Home Telephone, FIOS internet, FIOS TV, and for some folks WIreless), what does this mean?
Are we going to receive separate phone bills now? What will happen with the bundled deal discounts we are currently receiving (supposedly a 2 year deal)?
Since Verizon has apparently terminated our contractual obligation to them, are we allowed to select another home phone service besides Frontier?
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The Frontier site should answer most of your questions, either in the FAQ or by searching for a topic. http://www.meetfrontier.com/
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I looked there, and everything is confused.
The letter states Frontier is taking over Verizon wired services, but doesn't clarify if that means phone, TV and internet as well. The FAQ doesn't specify.
Quite frankly, the whole deal seems shady.
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Yes they are taking over all services except wireless in California, Florida, and Texas. Phone, Internet, and TV.
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Elizabeth (and Verizon) - I have to be very honest with you an VZ. Something smells funny. There has been ZERO communications with your customers. I am sure that your CEO's board and the top buig shareholders knew of this months in advance, if not earlier. This borders on misfeasence and agreement violation.
I am long-time international communications and change management consultant who has helped many major companies and small businesses and also large non-profits. This is a classic ecxample of a botched change which affects many customers. Some are using this service for their own small business and this is a huge legal and financial risk to VZ and its executives.
Many of us have NEVER received any information on this purchase and service change until less than one week before we are supposed to change. I traval a lot and this smacks of government-type beaurocratic behavior. I suggest that VZ provide a "incovenience" credit equal to a 33%+ of the current monthly balance.
Bottom line, VZ has not planned or managed this change well at all and are hugely inconveniencing its customer base. Those of us who have been with you a long time and have a business are irrate about this. Those of us with reosurces are going to look into this and finally, we need an email and a letter sent out before April 1, 2016, when Frontier (and VZ) force us to re-register.
Thank you for your "ear." Expecting a good, PROFESIONAL and HONEST reply.
DK
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Nice of Verizon to inform it's customers to this change in a more timely manner! I just renewed my services a four or 5 months ago. I would not have renewed them if I new this was going to happen! Has anybody out there read the reviews of Frontier? The are horrible!!! My question is, since I was not notified of this change, am I obligated to stay with Frontier after the change takes effect or can I just say goodbye to Frontier without worrying about the contract I agreed to?
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Widely talked about here for the last year. And some notices were posted. Probably few official mail items, although I got at least one. TV ads have appeared in the last month here in Bradenton and I saw one on Tampa stations.
I would suspect that if you renewed for two years that you would be obligated to stay with Frontier or pay the ETF, but don't actually know that.
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any idea what happens to deposits?
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April 1 is only 2 weeks away and I have heard nothing from Frontier about the cutover. Are they simply going to surprise us?
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@bbinnard wrote:
April 1 is only 2 weeks away and I have heard nothing from Frontier about the cutover. Are they simply going to surprise us?
What are you looking for? Frontier has pretty much said that we will not see any real changes in the beginning - hope that is true, but all we can do is wait and see I think.
There are some threads here in the Verizon Forums on the subject, particularly a sticky one in the Email Forum here by Nilsa with a link, if you go to the Frontier website you will find a fair amount of information (Q&A, etc.), and finally there is a Frontier forum at dslreports.com with an onging discussion on the changeover. You might check those out to see if any concerns you have are addressed.
One thing that will be different is that Frontier apparently does not host (or sponsor) any forums of their own, unlike these Verizon forums. So our choices for help will be phone or email, or help from other users at dslreports.com. Some of us are trying to get dslreports.com to expand their forum support for Frontier, and add a Frontier Direct forum similar to the one they have there for Verizon, but no action yet, at least that I know of.
Maybe there are other information sources that I am not aware of, hopefully some others will chime in.
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
Soon to be a Frontier FiOS customer
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They have their site FOR the conversion. Hopefully it will show some updates. http://meetfrontier.com/
I have started to see local Frontier ads mentioning they are coming.
AOL , rather than Frontier, is handling the email switch over. Hopefully you have already successfully switched over as have most of us. We are hearing some people who had big problems with the switchover of email.
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I've been cjecking the meetfrontier site every few days for updates. Now I see that starting 23 Mar 2016 it will be possible to set up a Frontier ID and account. It will be interesting to see how they manage transferring the billing information. I am also curious about what will happen to our IP addresses, and if they change what sort of service interruption there will be when that happens.
I don't use Verizon email so that change will not affect me. Here in the Los Angeles area I have not seen any ads about Frontier but my guess is they basically say "Don't worry; keep smiling".
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it does not make sense or even lousiest sense to Verizon to had sold most of communications to Frontier as Frontier is a very low class company loaded with problems....cannot function the same ways a Verizon...if Verizon is doing this then Verizon will dissappear? Are they laying off their people....as Frontier is a low cost carrier with tons of problems and bad reputations....maybe somebody else can take over Frontier and Verizon should think twice in giving their services to other not experienced companies.
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This is utterly poorly handled by Verizon. I have NOT received any information or any notification until yesterday via "snail mail" (USPS) from ... Frontier. I almost threw away the mailiing thinking it was junk or or an illegal note. I am a long-time international communications and change management consultant and this is a great example on how NOT to do this.
I have a bad feeling about this. The many executives I have gotten to know and coach have been trained and incetivized to focus on the short term gains and communicate first and foremost with their board and (large) shareholders... keeping their customers in the dark until they see fit in benfitting them and not the customer. This industry is not like the retail business or a small business (which is being squeezed out of America and it will lead to our demise, if not already) where they need to consider the customer's impact, backlash and retorts, etc.
I am having the government authorities look into this here in California and in Washington D.C. This is very "sinister" in my experience. All I can say is "Caveat Emptor!" I am going to challenge this along with many others, as this is technically a misfeasence of the agree-upon agreements with all customers.
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@Waambo wrote:
i'm getting concerned about this, as well. Since I received the email today and not being able to complete the transfer (a post on Facebook from someone else trying it says that Frontier can't access our Verizon info until 4/1), I started checking out Frontier in earnest. I have seen a lot of complaints about service via Frontier. I notice that Frontier does not have a customer to customer forum like the one we're using now. Does our term agreement transfer to Frontier? What about the arbitration agreement?
Yes all contracts are being rolled over and ETF's will still apply.
One can try hard to fight it if wanted, but good luck.
People on other forums are saying that their internet is actually working better then before since almost everyone is now on Frontier as far as internet goes.
So that's one plus, but we will all have to see what happens come the first.
We shouldn't see any difference in service (hopefully)......the billing is what I'm more worried about.
