I just had FIOS unlimited installed and received a free Verizon stream device. It's clearly the older 2019 version and does not support HDR etc. Live sports are unwatchable. My old 2011 laptop does much better as a stream device when connected to my TV. When you order from the Verizon store they make it seems like you're ordering the latest version but they send you the older one because that's what you get because it's "free".
Can Verizon provide the latest one instead of the older 1st generation stream device?
I would say unless Verizon states it will be the latest and greatest you are out of luck.
always research anything Verizon does. Free is often times not really free.
Yes. Except you literally order it on Verizon store where you can see what you're ordering. specifications etc. It's a different product when you receive it. If this isn't bait and switch and I don't know what is.
@Philly285 wrote:
Yes. Except you literally order it on Verizon store where you can see what you're ordering. specifications etc. It's a different product when you receive it. If this isn't bait and switch and I don't know what is.
Ah ha, I wasn't aware of that fact.
I don't know if this will help but write to this email here:
Verizon's Executive Leadership | About Verizon
The other suggestion is if you have a screen shot of the offer and what generation the device is you could file a complaint with your states Public Utilities Commission or as in NY department of financial security which have online submission forms.
Bait and switch if this was done comes under your states attorney general office (Google yours for your state) usually a Consumer frauds and protection bureau etc. But I am not certain it covers free equipment. If Verizon is getting or generating revenue due to the stream device then it would be covered by both agencies.
Hi Philly285,
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