Very frustrated with Verizon Fios

[wifiuser1]

I've spent more than half my day chatting with Verizon reps and making actions in my online accounts, so bad. All I wanted to do was to use my existing Verizon Fios account to add one more wireless connection in my second house. I was told I needed to create a new account, I couldn't log in for a few hours and they couldn't fix why. Now I can log in, but I can't edit my contact number for the technician - I edited it, but it doesn't reflect and the page gets stuck on "Done" - nothing happens when you click that and nothing changes when you refresh it. Same thing when I try to change my contact number in the account page (at least here if finally worked on the App)

I've done this now on Desktop - Chrome, Safari and after clearing cookies, I've also tried it on Mobile Web and App environments. I just cannot believe how bad the My Verizon experience is. I can't add another Wifi line to my existing account? I can't change my contact number for the technician due to your poor web and app user experience? Terrible. Half a day chatting with Verizon reps and this is still not resolved.

[LawrenceC]

Hi wifiuser,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.