View and pay bill unavailable

I have been trying for weeks to be able to view my online billing info to no avail.  I've called Verizon atleast a dozen times. Cleared cookies, changed browsers, even tried on another computer.  Can't see any online info.  Honestly, Verizon wants us to go paperless and wants us to pay online, kinda hard when we can't even access the infomation!

Need this fixed ASAP if Verizon wants to get paid, I need to see my bill!

Re: View and pay bill unavailable

Hi dakota1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.