Visa Gift Card
Enthusiast - Level 1

I was offered 2 $100 Visa Gift Cards when I signed up with Verizon.

I have noticed 1 has posted to redeem but I cannot redeem it, when you click the redeem now button, it times out or errors out and it is only 1 $100 gift card offer - I was offered

2 $100 Visa  Gift cards.  I have been trying to reach the reward phone number for 2 weeks, which

was down.  Now the number is back up and you still cannot get through.  I was on hold at one point for 3 hours.

How are you supposed to redeem these cards??!!! Extremely frustrating.  

I see this is a common issue - why is this not being fixed?

Re: Visa Gift Card
Moderator Emeritus

Hi Band1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.