Visa prepaid $100 gift card

I followed directions to redeem card but I was never taken to the redeem tile.   Please help.   Is this how no one gets their card.  

Re: Visa prepaid $100 gift card
Moderator Emeritus

Hi Bluebloods,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.