We are currently experiencing difficulties with this payment application.
murmurj
Newbie

I see that people getting this error from this awful site seems to be quite common. I'm concerned that there's no standard fix.

I have recieved the following error on four different devices (three computers, one tablet) using at least two browsers on each computer. I've deleted cookies and cleared the cache.

I keep receiving this error when attempting to manage my bill:

We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience.

I am not in a place where I can log in and check this 'frequently'.

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LawrenceC
Moderator Emeritus

Hi murmurj,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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