Welcome bonus card not received

I claimed my welcome bonus card 15 days ago. Received a confirmation email that I will receive the card via email within 7-10 business days but it never showed up.

Re: Welcome bonus card not received
Moderator Emeritus

Hi stefpeta,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.