What a mess!

My neigbor must have gotten FIOS internet service installed. 

I have a service line coming from an underground utility box going over in front of my garage and to my neighbor's house. 

I have had this very same issue when another neighboring unit had FIOS installed. The installation crew hanged the service line over my garage door instead of pushing it through underground pipe. I had to call Verizon customer service multiple times, even to get myself connected to the right department, since this was not my own account. 

About a month ago, the crew came out and did the installation for my adjacent unit. This time, they didn't hang it over my wall. The line was simply placed over the road. They also dug up the ground ruined the grass area.

I spent hours of my time to resolve this issue last time. I do not wish to experience the pain any more. If anyone from Verizon to read this and take necessary action, it would very much be appreciated.


Re: What a mess!
Moderator Emeritus

Hi bleerva1979,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.