Where is my gift card...

Many, many people have had this issue and here I am having to make a topic of my own because you "support" workers will only handle it privately with those who ask about this. Very shady. I was promised a Verizon gift card for having Fios for 65 days. Got the email (twice) telling to redeem it but the "reward tile" I'm told to select is imaginary and will not, ever, show up in my account. Already gave you people a call if you can check the notes.

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Re: Where is my gift card...
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Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.