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Where is the link to redeem Amazon prime reward?

I received an email telling me that time was running out and to redeem my offer today. I clicked on the link in the email and it took me to no such place to accomplish this task. The link sent me to the generic profile screen you see when you log in. There was no "Amazon redeem tile" as is described in the FAQs. There is no present way to redeem the reward I was promised when I signed up for internet service. Is there any way to fix this or is the Amazon reward not real?

Re: Where is the link to redeem Amazon prime reward?

Hi johnpauljones

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.