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Why Does Verizon Continue to Screw Existing Loyal Customers?
deanpkelly
Enthusiast - Level 1
‎01-24-2012 12:34 PM

So, at the end of almost 4 years of service, I now find out that Verizon offers a much better deal to NEW customers. It is significantly cheaper and they give them a FREE DVR for life AND a $300 Prepaid VISA Card !!

 So I called to do a "complimentary" account review and could not get a "deal" anywhere near the price of what they are offering to new customers...let alone what they state in their direct mail letter.  I asked one Customer Service rep if I could talk to a supervisor...answer: "no"....you have to go online to get the new "deal".... Guess what ?  The online deal is $5.00 more a month than the "scheduled" price increase" quoted of $10.00 and it does not offer the DVR.

So ... Dustin Kroger - Director, Customer Rleationship Marketing ...the guy who sent me the letter......WAKE UP...Verizon's Customer Service SUCKS ! Why are you screwing your best revenue base ?  

I have contacted my NJ State Div. of Consumer Affairs who already has a website devoted to Verizon's misrepresentations, so I know i am not alone in my thoughts.

I will probably switch to Optimum online, simply because I can't get straight answers and I find this sort of corporate behavior pretty un-ethical.

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oldfashioned
Specialist - Level 2
In response to jei10131
‎06-16-2012 12:13 PM

My monthly bill is now down to $128 with my renewed contract and I will be receiving my $250 pre-paid debit card in about a month.  I would say that I feel rewarded knowing that.

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Chinalady
Newbie
In response to oldfashioned
‎04-03-2016 02:54 PM
@questioning wrote:

My monthly bill is now down to $128 with my renewed contract and I will be receiving my $250 pre-paid debit card in about a month.  I would say that I feel rewarded knowing that.

Would you give a detailed description of what services you have?

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LawrenceC
Moderator Emeritus
In response to Chinalady
‎04-03-2016 04:25 PM

As this thread is now over four years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Vz-hateful
Newbie
‎06-16-2012 04:39 PM
Just cancelled service after 4 years. Insisting that they remove their food equipment from my basement. Will cost them money to take out and then more money to reinstall if they ever want revenue from this address again. Also, I don't feel competent enough to disconnect my cable box. You need to send someone out to disconnect it for me.
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dturgeon
Enthusiast - Level 2
‎06-16-2012 07:22 PM

"So, at the end of almost 4 years of service, I now find out that Verizon offers a much better deal to NEW customers. It is significantly cheaper and they give them a FREE DVR for life AND a $300 Prepaid VISA Card !!"

That's funny. I posted my ordeal in the other thread (which is now locked after my post was moved to a "private support forum" before being deleted from there) that the Rep I talked to told me they discontinued the DVR for Life offer in 2010 (he may have said 2011, but regardless) and all he offered was to give me ONE YEAR of free DVR, but I wouldn't get my $500 giftcard.

And this was after I was assured, REPEATEDLY, by their salesperson that the offer was valid, and that everything in the offer was good for the length of the contract because I told her I wasn't dealing with any offer that was going to change partway through. I didn't want 3 months of something for free, I didn't want some channels for free for 6 months. I wanted my bill to be standard for the 2 year CONTRACT.

The contract THEIR SALEPERSON sold me, that they are now REFUSING TO HONOR, and telling me they can't control what their salespeople promise, and they really don't have any recourse to punish them for lying.

So it's MY problem that agents of THEIR company lie?

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brian319
Newbie
‎06-21-2012 01:10 AM

That's right they screw you every chance they get and you call customer support and you get people in India not in the USA. They need to wake up or they are going lose a lot more customers. I'm also sick of the bundling thing or they split your bill phone and internet I hear that was illegal I don't know this is getting me upset. I've be a customer for a long time and all I get is the run around or a bunch of bull **bleep**.Man Frustrated

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Fioscustomer08
Newbie
‎05-19-2013 11:22 AM
Totally agree. I had a good deal with them last month. I called to downgrade my TV service 2weeks ago, and then I feel it is not a good idea. I called them again, asking them to restore my previous package, guess what? They asked for a ridiculous price, which is $40 more per month than what I paid two weeks ago, let alone what they offered to new customers.

The result is I am switching to Comcast.
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menton11
Enthusiast - Level 3
In response to Fioscustomer08
‎05-20-2013 04:55 PM

Problem is, FIOS is much better than any of the Cable Companies.  Internet and Phone have few issues.  TV Programming offers a lot more choices. 

It is standard for Companies in a lot of industries to offer much better deals to new customers than existing customers.  I suppose the bean countgers tell them this.  Cell Phones are another industry that treats new customers like gold, existing customers like crap. 

I just finished 2 years with FIOS and they are raising me $15 after 30 minutes on the phone.  I'll have to do it again after 12 months.  But dammit, they have a very good product now.  I absolutely HATE Optimum, (the other choice in my area) and the Optimum Phone sucks. 

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