Why can't I phone the phone company?

A truck tore down a phone wire by my house an old copper wire.  But it needs to be removed.

I've been trying to contact Verizon for over 2 hours about this.  Apparently there is no easy way to get the phone company on the phone.

Chat doesn't work.   there's no repair or service number listed.  The call back doesn't work.  And I've been on hold forever.

Could you get some phones installed.

Verizons customer service sucks. 

Re: Why can't I phone the phone company?
Moderator Emeritus


Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.