Why is the website literally lying to people?
joehatesverizon

I've told "agents" about this multiple times (see images below). When I first saw it and asked a chat agent if it was legitimate they said "yes, if it is on the website then it must be." I go ahead and change my plan. Low and behold it was in fact a lie and my plan became $50 more. I called and cancelled that order and was told I would get back my original order. What I got back was my original plan, but for $32 more!

In between then and now and on several phone calls to support, I have had emails saying my bill would at one point be $189 a month, then another email saying it was $139 a month (too good to be true of course...). I still have these emails and would be happy to forward them to someone who can actually do something. My bill right now is $224 (22 of which is for a phone number change). I have no idea why the website thinks I'm paying $177.98 a month as shown below when it is actually $224 - $22 = $202. My original quote was for $169 WITH taxes and fees. Everything is arbitary. This company is like a casino. I have been a customer for 2 months. Really regretting my choice to go with verizon. I have spent over 10 hours on the phone and on chat and it has been at best useless and at worst deceptive.

I went to a fios store today and was told since they are an independent retailer they cannot help me with my bill and directed me to a corporate office in Westbury Long Island. Can I indeed visit this office building to get this incompetent nonsense resolved since all your support has done nothing but confuse things even more?

imageExtreme HD is $30 LESS????image

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Re: Why is the website literally lying to people?
LawrenceC
Moderator Emeritus

Hi joehatesverizon,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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