After 7 weeks of calling numerous Reps, escalating to Supervisors, even being hung up on after listening to redundant canned music for 1 hour, 18 minutes--where a Supervisor never picked up, I finally gave up on Verizon to ever get a credit of $600 to my account, for a replacement iPhone I ALREADY PAID FOR IN FULL. Reps as far as Ireland promised me they would handle this issue, so did many others, but the Non-adjusted balance remains--because with large companies, the Left-hand knows not what the Right does! The faulty iPhone was turned in to Best Buy and visiting them 5 times will not change their stance or protocol of ever finding that phone again. A replacement phone was bought & returned in 7 days, and here's what confused Verizon the most: Verizon Corporate sent me a replacement iPhone which is fine, but they insist they need the old phone which this consumer will never have the power to force Best Buy to locate it! I also bothered a fine Verizon rep at a local store on 5 visits. He also gave up today as the Loyalty Dept stated they could not help me with a credit--even after I have been to hell and back with endless frustrations. I had her confirm for me the shocking conclusion as I said, "Two prior higher-level supervisors said my bill would adjust to $129 from $729, which was last week. It never did. Now you tell me I have to return my present iPhone for the $600 credit. If I do, then I will have to buy another phone for $700 or more, even though I paid for this same phone originally, correct? She said, "That's correct." I closed in saying: "I know ONE phone will affect the bottom line of a Billion company like Verizon but after all the incompetent time wasters I dealt with, you can't make this right for one consumer?" I'll be changing carriers soon.