I have never dealt with a company who's customer service is so poor.
Stupidly I have stuck with them for 3 years because I am an full time working mom, and time is something I have a lot of.
I have had NO on demand for 3 years, even though I pay every month and it is part of my service. I have called at least 8 times in the last 3 years to have it fixed. Every time stuck on the phone for at least an hour with NO RESOLUTION. Finally I BEGGED them to send a tech over to my house.
When the tech arrived, I told him that I had a broken remote as well, but he told me that even though he would replace the STB, he wouldnt give me a new remote. I had to pay $15. ARE YOU KIDDING ME? He was so rude and just worst service ever. And then he left, and I called to complain, and after getting a supervisor, she offered me a $20 credit. I have not had service for 3 years, and I get a $20 credit? No thank you. That is just insulting. Keep your $20.
THEN, My TV stopped working 3 hours after the tech left.
I called again in the morning, spent another hour on the phone, and told the rep that I already tried refreshing the signal and already tried power cycling it. SHE INSISTED I do it AGAIN. And of course, it DID NOT WORK!
As a customer who pays $150 per month, shoudl I need to spend this much time on the phone, moving furniture to get at plugs and cords. The service shoudl just work.
I have an appointment with XFINITY to come in and change the service.
I WILL NEVER GO TO VERIZON AGAIN. I WILL TELL EVERYONE I KNOW ON ALL MY SOCIAL MEDIA OUTLETS HOW TERRIBLE THIS COMPANY IS.
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