Yet another gift card issue - not able to redeem

I see that I am not in the minority here.  I switched to Fios, kept the service for the required 90 days and received (3) Fios Gift Cards - I click to redeem them and get an error message.  I have been trying for patience is fading fast!!!!


Re: Yet another gift card issue - not able to redeem
Moderator Emeritus

Hi DeniseCB,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.