bad customer service
Enthusiast - Level 1

was online with agent for 20 min ordering another cable box. She says confirmed they have it at newtown store, go there they are wireless only and have no idea about order. I call 800 number they say one hours and 10 min wait time to talk to someone about recent order. I call back for complaint line they answer in 4 min but then put me on hold for 19 min and disconected. I call back --got same rep, unbelievalbe, said sorry will get supervisore jay ce  wait 17 more min for him to say nothing he can do. I said mail me the box for free since you sent me to wrong store and now wasted 2 hours of my time. cj says thats impossiple and he is the highest supervisor and no one above him and can NOT give me his bosses name or another person I can talk to tommorow during bussiness hours now 6pm started at 330pm

Re: bad customer service
Moderator Emeritus

Hi billd0497,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.