billing error

My checking account was charged for an auto debit to VERIZON PaymentONE.  I have both Verizon Wireless and FiOS, and I pay these by sending a check every month.  I have been waiting 40 minutes on the phone to speak with someone, and tried using the virtual help assistant, twice, with no response.  

Anyone have this happen to them.  Should I just go and dispute this payment with the bank?



Re: billing error
Moderator Emeritus

Hi GregJ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.