billing problems with Triple Play
bl-att
Newbie

I signed up on Tuesday to renew my triple bundle.   But, when I received my online confirmation, there were nearly $8 of additional charges per month that I did not authorize, and the overall bill is more than I agreed to.  I was also told that I have a 24-month contract for a reduced price on my premium channels (Showtime, etc.).  I have the name of the agent.

 When I called today to get this overcharge taken care of, I was told there was nothing this second agent could do.  Also, he told me that I only have a 6-month contract for the premium channel, not the 24 that I had been told. He told me that I should post on this information on the forum to get results.  I also have tne name and badge number of this agent.

   This second agent used the following words to describe how the first agent dealt with me... "She mistreated me."   "Unethical."  "She lied."  These were not my words but his.

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Re: billing problems with Triple Play
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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