bundle prices are higher for existing Verizon customers?
dianem55
Newbie

Why is it that the bundle prices are higher for existing Verizon customers than new customers? Is that fair?

 

That doesn't make sense -- if I cancel my services and then start again in 2 days, I'm technically a new customer. Does Verizon *want* their customers to leave?

 

That would seem a hassle in processing for both Verizon and for me -- but if that's the only way to enjoy the same discount, I'll do it. But is it even legal for Verizon to charge existing customers higher prices than new customers?

 

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beetlejuice2
Specialist - Level 1

I was told Verizon will not give service back to you for 6 months. This could vary from state to state though.

I dont understand why people are all going nuts over new customer vs. current pricing. Its a business folks. I dont know any cable company who will keep offering new customer pricing.Most just rotate between compaines to keep the prices low, then eventually go back.

I came from Bright House who wouldnt give me crap after the 1 year special pricing. My father in law pays $250 for what I pay a good $100+ less for.

Directv, Dish, etc. are all the same way and I've had both. Once that year is up you either pay or leave.

At least Verizon has the new upgrade center and does offer bonus perks to current customers. I just upgraded and got the $300 pre paid card. What cable company would do that? I dont know why anyone would be calling them to get a better rate anyways when you can't get a better rate then what's shown to you online and the site even says that.

You also have proof of any rate. When you call you dont.

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Jesteraron
Enthusiast - Level 3

@Beetlejuice...not sure but it seems like you are missing the point.  Sure they are a business...but I am a consumer.  I feel their standard pricing is too much.  So I have every right to make a big deal and if they dont offer me something better to leave or cancel a portion of my services.

Money talks...especially in this economy.  The customer has the power...and any company that thinks otherwise is going to suffer.  Right now I am not requiring ANY maintenance from them...I just keep sending them money and it keeps rolling in.  So they can keep that going and keep making money off me...or lose some or all of my service and make less money.

Their choice.

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beetlejuice2
Specialist - Level 1

"@Beetlejuice...not sure but it seems like you are missing the point.  Sure they are a business...but I am a consumer.  I feel their standard pricing is too much.  So I have every right to make a big deal and if they dont offer me something better to leave or cancel a portion of my services.

Money talks...especially in this economy.  The customer has the power...and any company that thinks otherwise is going to suffer.  Right now I am not requiring ANY maintenance from them...I just keep sending them money and it keeps rolling in.  So they can keep that going and keep making money off me...or lose some or all of my service and make less money.

Their choice."

I do get the point. I dont think you get my point though. Why would you make a big deal even if it is your right when you clearly knew when you signed up what you would be paying and what you would be paying after the contract or offer was up? Using the economy is an excuse. So just because the economy isnt that great they should just cave in to everyone's demands? Verizon is such a huge monopoly and isnt going to blink if they lose you, me, or even 10 people when they have tons of new people signing up every day. 1 lost is 100 gained. The website clearly says get the lowest prices online as well so why would one assume that it would be any different when they call? Doesn't hurt to try to get a better rate, but why complain if not? Just go elsewhere. Thats exactly what I did when I left Bright House. At least these days we have a right to go elsewhere. Years ago we had 1 cable company where we lived and it was either take it or leave it.


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Jesteraron
Enthusiast - Level 3

Perhaps you are right on one point...using the economy is an excuse...both for consumers and for the business as well.  Either way I hold the negotiating power here...and me complaining about it helps add to them hearing it.  Do some googling on the matter and you will find there are a TON of people unhappy about it.

It does good for them to know.  Maybe not this time...but eventually it probably will.  Otherwise what's the point of consumerism and capitalism?

Anyhow...Im not gonna just sit idly by and be quiet cause you think I should.  That's definitely not in the consumer's best interest.

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thetinman
Newbie

Complaining does help.  It led to the reversal of BoA's attempt to charge debit card users a fee and, more specifically,  to Verizon dropping their proposed $2 'convenience' fee for online bill payments.  So, guys and gals, complain away.  But it's probably better to write Verizon directly to complain, rather than posting on a community forum.  Even though there are mods here, I think the direct approach works best.  And, believe it or not, snail mail might even have more of an impact when an executive reads it.

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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